Al Masraf Arab Bank understands the importance of addressing customer complaints efficiently. At Al Masraf Arab Bank, customer satisfaction is a top priority. While the bank aims to provide excellent customer service, there may be instances when things don’t go as planned. Todat, we will guide step-by-step procedure the bank follows to address and resolve customer complaints effectively.
- Logging Your Complaint: When you encounter an issue, the first step is to log your complaint with Al Masraf Arab Bank. This ensures that your concern is formally documented and ready for investigation.
- Thorough Investigation and Resolution: The bank takes your complaint seriously and collaborates with all relevant departments to conduct a comprehensive investigation.
- Continuous Communication: Al Masraf Arab Bank believes in keeping you informed throughout the process. Al Masraf Arab Bank customer service team will maintain regular communication through telephone or email to provide updates on the progress of your complaint.
- Providing a Resolution: Once the bank has gathered all important information related to your complaint, you will be contacted with a resolution. Al Masraf Arab Bank is committed to making things right and ensuring your satisfaction.
How and Where to Lodge a Complaint
Al Masraf Arab Bank offers multiple avenues for lodging a complaint. You can visit any of the bank’s branches and speak directly with a member of the Customer Service team or your dedicated Relationship Manager.
Al Masraf Arab Bank Customer Care Number
- Al Masraf Arab Bank Customer Care Number: For round-the-clock assistance, you can contact Al Masraf Arab Bank’s 24/7 Call Centre at 600 52 9999. The bank’s dedicated staff is ready to assist you at any time.
- 24/7 Call Centre Assistance: Al Masraf Arab Bank understands that issues can arise at any hour. That is why the 24/7 Call Centre is available to address your concerns promptly and efficiently.
- Direct Email Contact: If you prefer written communication, you can send an email directly to Al Masraf Arab Bank at [email protected]. This channel allows you to detail your complaint in writing and receive a timely response.
- Online and Mobile Banking: You can also raise a complaint through Al Masraf Arab Bank Online Banking or Mobile Banking App.
Timeframe for Resolution
While Al Masraf Arab Bank strives for quick resolutions, certain complaints might take up to 15 working days or more. This extended timeframe is due to the bank’s reliance on responses from correspondent/beneficiary banks during the investigation process.
FAQ
Yes, Al Masraf Arab Bank’s Mobile Banking App provides a convenient way to lodge complaints.
If you are not satisfied, you can further escalate your concern within the bank’s established procedure.
You can visit the nearest branch or use the provided contact information to get in touch.
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