Central Bank of India customer care number is your lifeline when it comes to addressing any issues or queries related to your bank accounts and services. CBI has established a robust customer care system that ensures your concerns are heard and resolved promptly.
Central Bank of India Toll-Free Number
For all CBI account holders, the Central Bank of India toll-free number is your go-to contact point. This number operates 24/7, providing you with round-the-clock assistance.
- Central Bank of India Toll-Free Number: 1800221911
- Customers can also rely on this toll-free number for CBI debit card-related services and debit card blocking.
Central Bank of India Helpline Numbers
In case the toll-free number experiences high traffic or is temporarily unavailable, fret not! CBI has additional helpline numbers to ensure you get the support you need.
- For General Queries: 022-66387737 / 022-66387743
- To Complain About Card Issues: 022-49197320
- For Card Hotlisting: 1800 22 1911
- For Failed Transactions: 022-49197313 / 022-49197315
Central Bank of India Customer Support through SMS Banking
CBI has made it even more convenient to seek assistance through SMS banking. If your mobile number is registered with your CBI account, you can simply send a message in the specified format for various queries:
- For Blocking All CBI Debit/Credit Cards Linked to the Same Mobile Number: Send ‘LOST’ to 9967533228
- For Blocking a Specific Card: Send ‘LOST [Credit/Debit Card Number]’ to 9967533228
- For Blocking a Debit or Credit Card of a Specific CBI Account: Send ‘LOST [Account Number]’ to 9967533228
Central Bank of India Customer Support Email ID
CBI understands the importance of online communication, and they offer dedicated email addresses for different banking-related services. Here are the respective email addresses for your convenience:
- For Card Hotlisting / Card Not Working: [email protected]
- For Cards Not Working for Online Registration or Transaction: [email protected] and [email protected]
- For Failed Transactions: [email protected]
- For UPI and BHIM Technical Issues: [email protected]
- Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance Redressal: [email protected]
Central Bank Customer Care – Official Contact Details
If you’ve raised a complaint via the Central Bank of India toll-free number and it remains unresolved after 30 days, you can escalate the matter to specific officials. Here are their contact details:
General Manager (Operations):
- Email IDs: [email protected]
- Contact Number: 022-2264 3056
Chief Manager:
- Email IDs: [email protected]
- Contact Numbers: 022-22703216, 022-22703217
Assistant General Manager:
- Email IDs: [email protected]
- Contact Numbers: 022-22623450, 022-61648786
Escalating Issues: Central Bank of India Grievance Form
Should you need to escalate an issue further, Central Bank provides a grievance form that you can download and submit to the Customer Grievance Officer. You can find the form on the official Central Bank of India website. Here are the contact details for submission:
- Central Bank of India, Operations Department, Central Bank Building, 2nd floor, M.G. Road, Hutatma Chowk, Fort, Mumbai 400023
- Contact Numbers: 022-22617896, 022-22623450
FAQ
The toll-free number for general queries is 022-66387737 / 022-66387743.
To block your debit card, send ‘LOST [Account Number]’ to 9967533228.
You can escalate the matter to specific officials, and their contact details are provided in this article.
You can reach out to them via email at [email protected].
You can download the form from the official Central Bank of India website.
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